AI Agent
AI Banking Support Assistant
Client
Retail bank, Tier-1 support
Timeline
10 weeks
Category
AI Agent
↓↓
Call centre queue size
The problem
High customer-service load for basic banking queries was driving up average handle time and call-centre cost.
The solution
AI chatbot for banking support handling transaction queries and customer verification. Edge cases escalate to human agents.
- Transaction assistance
- Customer verification
- Secure handoff to humans
Stack used
Custom NLPSecure APIsRAG
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